Return Policy

Effective Date: October 7, 2026 Last Updated: October 7, 2026

At mowag6, we take immense pride in the craftsmanship, detail, and quality of our vintage earrings. We want you to be delighted with your jewelry. If you are not completely satisfied with your order, we gladly accept returns and issue refunds in accordance with the terms and conditions outlined below.

  1. 30-Day Return Window You have thirty (30) calendar days from the date your package is marked as delivered by the postal carrier to initiate a return request. Inquiries received after this 30-day window has expired cannot be accepted for return, exchange, or refund.

  2. Return Eligibility Requirements To qualify for a return authorization and refund, your returned items must strictly satisfy all of the following conditions:

  • The earrings must be unworn, unused, unwashed, and in brand-new condition.

  • The items must show no signs of physical wear, scratches, metal oxidation from cosmetic contact, bent ear posts, altered clasps, or perfume and beauty residue.

  • The items must be returned complete with all original packaging, including branded jewelry cards, interior pouches, protective foam inserts, presentation boxes, and any included promotional gifts.

  • All original product labels, security tags, and hygiene seals must remain intact and untampered with. Merchandise returned with visible signs of wear, missing parts, or damaged packaging will be rejected and returned to the sender at the customer's expense, or subject to a partial restocking deduction.

  1. Designated Return Address & RMA Requirement All returns must be shipped exclusively to our designated return facility address. Do not mail any merchandise back without prior written authorization from our team.

  • Important Warning: The address printed on your original parcel's exterior shipping label is a distribution transit hub and is NOT authorized or equipped to receive customer returns. Items returned to that address or sent back without an approved Return Merchandise Authorization (RMA) will be rejected, marked abandoned, or destroyed by the logistics facility. mowag6 assumes no liability for parcels shipped to unauthorized addresses.

Step-by-Step Return Instructions: Step 1: Contact Support Send an email to service@mowag6.com within thirty (30) days of parcel delivery. Please include your order number, the specific earring style(s) you wish to return, and the detailed reason for your return. For damaged or defective claims, please include clear supporting photos of the item and the parcel label. Step 2: Obtain Return Authorization Our customer support team (active Monday through Friday, 9:00 AM to 6:00 PM PDT) will review your request within 24 to 48 business hours. Once verified, we will issue you an official Return Merchandise Authorization (RMA) number along with the exact designated return facility address. Step 3: Securely Package Your Return Place the earrings inside their original jewelry pouches and protective gift packaging, and place everything inside a rigid outer shipping box. Clearly write your RMA number on the package exterior or include the authorization slip inside. Ship the parcel via a reputable shipping carrier that provides reliable tracking and delivery confirmation. Step 4: Provide Tracking Number Email the return tracking number and carrier name to service@mowag6.com so our warehouse team can anticipate its delivery.

  1. Return Shipping Expenses

  • Customer Responsibility: For general or discretionary returns (such as change of mind, style preference, or sizing considerations), the customer is responsible for all return shipping postage, courier costs, and applicable customs duties. Return shipping fees are non-refundable.

  • Company Responsibility: If you received a defective, damaged, or incorrect item due to our operational error, mowag6 will provide a prepaid return label or reimburse standard return shipping expenses upon photo verification.

  1. Damaged, Defective, or Incorrect Deliveries Please inspect your jewelry immediately upon receipt. If your order arrives damaged, defective, or incorrect, you must contact service@mowag6.com within seven (7) days of delivery. Please provide your order number, a description of the defect, and high-resolution photographs showing the damaged area and the shipping carton. Upon verification, we will immediately arrange a complimentary replacement or issue a full refund.

  2. Inspection & Refund Timeline Once your return arrives at our designated facility, please allow 3 to 5 business days for our inspection team to examine the condition of the items against our return standards.

  • After inspection approval, a refund will be issued to your original method of payment.

  • Please allow 5 to 7 business days for our system to complete the transaction.

  • Depending on your credit card provider or financial institution, funds may take an additional 3 to 10 business days to reflect on your account statement.

  • Original shipping fees paid at checkout ($5.99 Standard Shipping or $8.99 Expedited Shipping) are non-refundable.

  1. Non-Returnable Items For health, hygiene, and sanitary reasons, earrings with broken hygiene seals or items that have been worn cannot be accepted for return unless verified as defective upon arrival. Gift certificates and items explicitly marked as Final Sale are non-refundable.