Contact Us
Effective Date: October 7, 2026 Last Updated: October 7, 2026
At mowag6, we are dedicated to providing prompt, professional, and comprehensive customer support. Whether you need assistance choosing the perfect pair of vintage earrings, tracking the delivery status of an order, inquiring about product dimensions, or submitting a return request, our customer care representatives are ready to assist you.
Company Information & Customer Support: Company Name: mowag6 Customer Support Email: service@mowag6.com Support Operating Hours: Monday through Friday, 9:00 AM to 6:00 PM PDT (Pacific Daylight Time) Observed Closures: Saturdays, Sundays, and major United States federal holidays
How to Contact Us: To submit an inquiry, request assistance, or start an after-sales service ticket, please email us directly at service@mowag6.com. To help our support team resolve your issue as quickly and accurately as possible, please include the following details in your message:
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Your full legal name and the email address used during checkout.
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Your order confirmation number (e.g., #MOV-XXXXX).
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A clear, detailed description of your question or concern.
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For inquiries regarding damaged items, missing components, or defective jewelry, please attach clear, well-lit photographs or video footage showing the issue, along with a photograph of the exterior shipping carton and postal shipping label.
Response Time Commitment: Our support team reviews and answers all customer inquiries during our standard operating hours (Monday through Friday, 9:00 AM to 6:00 PM PDT). We strive to respond to all emails within 24 to 48 business hours. Messages received over weekends or recognized public holidays will be handled sequentially on the following business day.
Return Authorization Inquiries: Please note that all returns must receive prior authorization from our support desk before being mailed back. Do not send packages to the return address printed on your parcel or to any unapproved warehouse facility. Contact service@mowag6.com to obtain formal return approval, an authorized Return Merchandise Authorization (RMA) number, and our specific designated return facility address.